LEGAL GUARANTEE OF CONFORMITY AND EXCHANGES IN SIZE

1) LEGAL GUARANTEE OF CONFORMITY

a) Legal Guarantee for “Consumers-Customers” (as defined in Article 3 of Legislative Decree No. 206 of 2005, also referred to as the Consumer Code

Roberto Coin shall be held liable vis à vis Consumers-Customers (i.e. customers acting for purposes that are outside their trade, business or profession) for any lack of conformity of the Product purchased, provided that the defect existed at the time of delivery and became apparent within two years of delivery and that the Consumer-Customer was not aware of such defect at the time of execution of the Purchase Agreement (see Article 128 et seq. of Legislative Decree No. 206 of July 22, 2005, also referred to as the Consumer Code).

Consumers-Customers are required to report any defect to Roberto Coin within two (2) months of discovery, by sending the Notice of Lack of Conformity form (click here to download) via registered mail with acknowledgment of receipt to the address indicated in Article 1 of these General Terms and Conditions or by e-mail to [email protected]. The postmark date on the registered letter or the date of receipt of the e-mail shall be construed as proof of the date of submission of the form. Roberto Coin reserves the right to request photographic evidence before authorising any returns due to a defect in the Product. The costs of return of the defective Products shall be borne by Roberto Coin, provided that such Products are returned to Roberto Coin via the same courier by which they were originally delivered.

After reporting a lack of conformity, the Consumer-Customer shall be entitled to request the repair or replacement of the defective Product, without prejudice to any other right provided for by the law in his/her favour. Should the Consumer-Customer choose to replace the Product, he/she may select the same Product or a different Product whose price is equal to or greater than the price of the defective Product. Should the Consumer-Customer select a Product with a higher price, he/she shall pay the difference.

The Products returned shall not present any signs of use and shall be placed, intact and complete with all the items contained in the original packaging, in the appropriate envelope provided by the courier at the time of collection of the package, with the Notice of Lack of Conformity form attached thereto – duly filled-out and accompanied by the purchase document. Roberto Coin shall not accept any returns that do not comply with the terms set forth herein. The costs of delivery to the Customer of repaired or replaced Products shall be exclusively borne by Roberto Coin. 

b) Legal Guarantee for “Business Customers” 

A Business Customer (i.e. anyone acting for business purposes) is entitled to benefit from the legal guarantee provided in Article 1490 et seq. of the Italian Civil Code. Such guarantee provides, among other things, that the Business Customer shall report to Roberto Coin, under penalty of forfeiture, any lack of conformity of the Product purchased within 8 (eight) days of discovery. The guarantee in favour of the Business Customer shall be valid for a maximum period of 12 (twelve) months from the delivery of the Product. Beyond such term, therefore, Roberto Coin shall not be held liable for any lack of conformity observed by the Business Customer. Defective Products shall be returned intact and complete with all the material and documentation originally provided. Defective Products shall be returned via the same courier by which they were originally delivered, failing which the related shipping costs shall be borne by the Business Customer.

 

2) EXCHANGES IN SIZE

A Product may be replaced with the same Product in a different size, upon the Customer’s request within two (2) months of its receipt, by sending the Size Exchange Request Form (click here to download) via registered mail with acknowledgment of receipt to the address indicated in Article 1 of these General Terms and Conditions or by e-mail at [email protected]. The Product shall be returned to Roberto Coin via the same courier by which its was originally delivered. Furthermore, the Product shall be placed, intact and complete with all the items contained in the original packaging, in the appropriate envelope provided by the courier at the time of collection of the package, with the Size Exchange Request Form attached thereto – duly filled-out and accompanied by the purchase document.

Roberto Coin shall not accept any returns that do not comply with the terms set forth herein.

Should the Product requested be out of stock, the Customer shall receive a gift card to the value of the price of the Product returned.