Roberto Coin

CONDITIONS OF SALE

GENERAL INFORMATION

Also pursuant to Article 7 of Legislative Decree No.70 of April 9, 2003, we hereby inform the customer (hereinafter the “Customer”) that the goods on sale (hereinafter the “Products”) and the services offered on the website “www.robertocoin.com” (hereinafter the “Website”) shall be marketed and provided by the company Roberto Coin S.p.a (hereinafter “Roberto Coin”), with registered office in Vicenza, viale Trieste 13, registered with the Companies Register of Vicenza, registration number 02193150246, with a fully paid-in share capital of Euro 1,500,000.00 (one million five hundred thousand), a sole shareholder company, PEC (certified e-mail address): robertocoin@legalmail.it.
Any notice or request for information thereon may be given or made by contacting the Customer Service or sent in writing to:

Roberto Coin S.p.a., viale Trieste 13, 36100 Vicenza - Italy, or by e-mail to the above-mentioned PEC certified e-mail address or to ecommerce@robertocoin.com

These general conditions of sale ("General Terms and Conditions") shall be governed by the “Consumer Code” (Legislative Decree No. 206 of 2005 as subsequently amended and supplemented) and by the e-commerce laws and regulations (Legislative Decree No. 70 of 2003 as subsequently amended and supplemented) and shall apply only to the online sale of the Products displayed on the Website with reference to which there is an “Add to Basket” button.

In case of changes to the General Terms and Conditions, the purchase order (hereinafter the “Purchase Order”) shall be subject to the General Terms and Conditions set forth on the Website at the time the Purchase Order is placed by the Customer as specified in Article 13 of these General Terms and Conditions.

These General Terms and Conditions are available at any time and may be printed and downloaded on any computer.

EXECUTION OF THE PURCHASE AGREEMENT

The Products and related Prices listed on the Website are to be considered an offer to the general public in compliance with the terms and conditions set forth in these General Terms and Conditions and on the Website. These General Terms and Conditions apply solely to purchases of the Products made on the Website. The purchase agreements executed on the Website with reference to the Products (hereinafter the “Purchase Agreements” or simply the “Agreements”) are entered into with Roberto Coin.

In order to make a purchase of the Products you must register with the Website. Registered Customers may place their Purchase Orders from the Website pages. Each registered Customer warrants that it is fully authorised to use the credit cards used and that such cards have sufficient funds to cover any and all costs related to the purchases of the Products made by means of the Website. 


Once the Products have been viewed, you may choose the one/s that interest/s you by clicking on the “Add to Shopping Bag” button. After selecting the Products, a Basket summary page will be displayed indicating the price of the Products selected (including any duties and taxes and additional packaging and shipping costs), the delivery methods, the payment methods, and Roberto Coin’s complaints handling procedure. Furthermore, you will be requested to carefully read through the General Conditions of Sale and to make sure to print a copy thereof through the print command and to save or reproduce a copy for your personal use.

By clicking on the "CONFIRM ORDER" button you will be able to buy the Product/s selected.

A Purchase Order is properly completed when the Website does not display any Error message (the system cannot detect errors referring to the information provided by the Customer in the shipping address box).

The Purchase Agreement shall be deemed entered into by and between Roberto Coin and the Customer upon receipt of the Purchase Order by Roberto Coin. In any case, Roberto Coin shall retain ownership of the Products and shall not deliver them to the Customer until payment is received in full.

When a Purchase Order has been properly placed, Roberto Coin shall give notice of its reception by sending an order confirmation email (hereinafter “Order Confirmation”) to the e-mail address indicated by the Customer. Such Order Confirmation, in compliance with Article 13 of Legislative Decree No. 70 of 2003, will contain a summary of the selected Products, the related prices (including any delivery costs), payment methods, shipping address, the Purchase Order number, the General Terms and Conditions of sale and any particular terms applying to the individual Purchase Order following any special requests made by the Customer. Roberto Coin reminds the Customer to carefully check that the information contained in the Order Confirmation is correct and to notify Roberto Coin within 24 (twenty-four) hours of receipt thereof any corrections to be made. In any subsequent communications with Roberto Coin the Customer must refer to the Purchase Order number generated by the system and communicated to said Customer in the Order Confirmation. Some Products may occasionally be unavailable on the Website; in the event that the Products selected by the Customer are not, entirely or partially, available, Roberto Coin shall promptly give notice to the Customer via e-mail and inform the latter that the Agreement has not been executed, due to the Products being unavailable.

Roberto Coin reserves the right to reject Purchase Orders that have been placed without sufficient guarantees of solvency, that are incomplete or incorrect or that have been placed by a Customer with whom there is an on-going legal proceeding with regards to a previous Purchase Order, or for any other legitimate reason. In all the foregoing cases, Roberto Coin shall send an e-mail to the Customer specifying the reasons for which the Agreement has not been executed.

In any case in which the Agreement has not been executed (due to the Products being unavailable or any other reason), Roberto Coin shall refund, without undue delay, the price already paid by the Customer.

By electronically transmitting the Purchase Order, the Customer confirms to be aware of and unconditionally accept these General Terms and Conditions of Sale, as well as any other information contained on the Website, including the General Terms of Use, the Privacy Policy and the Legal Notes.

PRICES AND TARIFFS

The prices of the Products on sale on the Website, any taxes and duties or any additional shipping and packaging costs shall be accurately specified upon filling out the Purchase Order, before its confirmation and placement.


The prices listed on the Website include VAT.

Roberto Coin reserves the right to change the Product prices at any time, but the Products shall be invoiced based on the prices listed on the Website at the time each Purchase Order is placed.

PAYMENT

The payment methods accepted by Roberto Coin shall be credit cards and bank transfers. We accept the following credit cards: Visa, MasterCard, Maestro, Carta Si, and American Express. For payments by credit card, the transmission of financial data (as, by way of example, credit card number or expiration date) to the banks providing the relevant electronic payment processing services shall take place according to the highest security standards. The Customers' credit card data shall be unreadable to third parties and shall be used by Roberto Coin merely to complete the procedures relating to the purchase and to carry out any refunds in case of return of Products following the exercise of the right of withdrawal. Roberto Coin shall not ship any Products before having received the relevant payment. Shipping costs shall be borne by Roberto Coin. For payments by credit card, cardholders and holders of accounts with bank and building cooperatives may be subject to authentication and authorization. Should the credit card issuer or the service provider refuse to, or ‒ for any reason ‒ not authorise or validate the payment, Roberto Coin shall not be deemed liable for any delay or non-delivery of the Products ordered. In the event of payment via bank transfer the Order Confirmation shall indicate the details required to make the payment. Upon receipt of the Purchase Order the Products selected shall be put aside until the relevant payment has been made. The bank transfer shall be made within seven business days of receipt of the Order Confirmation by the Customer. Should the payment not be made within such term, Roberto Coin may cancel the relevant Purchase Order. In no event shall the Customer be charged with costs higher than the ones actually borne by Roberto Coin with respect to the payment method selected by the Customer.

DELIVERY OF GOODS

The Products for which the Purchase Order has been accepted by Roberto Coin shall be delivered to the address indicated by the Customer in the Purchase Order. The Products shall not in any case be delivered by Roberto Coin until payment for the Products has been received in full.

The orders placed on Saturdays and/or Sundays and/or during holidays shall be processed as of the first subsequent business day. Products shall be shipped from Tuesday to Friday 10:00-13:00. Purchase Orders placed separately shall be processed separately. All Products shall be shipped via armoured courier or express courier. The delivery time is only estimated and shall not be in any way binding for Roberto Coin. The delivery time may vary depending on the order made (for instance depending on whether the Product is available or otherwise) or due to other reasons attributable to the courier company. In any case, the Products shall be delivered to the Customer at the latest within thirty days as of the first day following the date on which the Customer placed the Purchase Order.

Shipping costs shall be borne by Roberto Coin. The Customer may verify the status of its Purchase Order by contacting Roberto Coin at +39 0444 202 250, Monday to Friday 10:00-17:00, or by sending an e-mail to ecommerce@robertocoin.com indicating name, surname and the Purchase Order number provided in the Order Confirmation e-mail. Each delivery shall be deemed completed as of when the carrier makes the Products available to the Customer.

Roberto Coin wishes to inform new Customers that it reserves the right to obtain information as to the solvency of each new Customer before shipping the Products. Such check may cause a delay in the processing of the first Purchase Order.

Upon delivery of the Products, Customers are required to carefully inspect the package before signing the delivery receipt. Since the Products are carefully packed in sealed envelopes, if the package appears to have been tampered with, Customers are required to either sign the receipt for acceptance subject to verification or refuse the delivery. In the event that the delivery has been accepted with a non-authorised signature or should the package show signs of tampering, Customers are required to immediately report the incident to Roberto Coin, either by phone at +39 0444 202 250 or by e-mail at ecommerce@robertocoin.com.

If, for any reason, the Products ordered are not successfully delivered to the address indicated by the Customer, the courier shall contact the Customer the following day to arrange a new delivery date. The Products to be shipped are insured by Roberto Coin against theft and accidental damage until delivery to the Customer. Should you have any questions or require assistance please call +39 0444 202 250, Monday to Friday 10:00-17:00, or send an e-mail to ecommerce@robertocoin.com.

COLLECT IN-STORE

Roberto Coin purchases made online may be picked up free of charge at one of our boutiques.

At checkout, select “Collect In-Store” and choose which boutique you would like your items delivered to. You will receive an email as soon as your order is available for boutique pickup.

In order to collect your order, you will be required to present:

  • valid personal identification
  • your e-mail order confirmation (printed or on a mobile device)

If you are unable to pick up your package personally, the person delegated to collect it for you will be required to present:

    • a copy of your valid personal identification
    • his/her own valid personal identification
    • your e-mail order confirmation (printed or on a mobile device)
    • a letter of delegation (click here to download the letter of delegation)

If the package is not picked up within 15 days after its arrival in the boutique, it will be sent back to our warehouse and you will be refunded.

Roberto Coin invites you to pick up your purchases at one of the following mono-brand boutiques nearest to you:

ROBERTO COIN PRAGA

PARIZSKA 1 - 110 00 PRAGUE

TEL: +42 0 222 314 122

OPENING HOURS

FROM MONDAY TO FRIDAY 10:30/19:00
SATURDAY 10:30/18:00
SUNDAY 11:00/18:00

ROBERTO COIN ROMA

VIA DEL BABUINO, 73 00187, ROME

TEL: +39 06 32652439

OPENING HOURS

FROM MONDAY TO SATURDAY 10:30/19:00
CLOSING DAY: SUNDAY

ROBERTO COIN VENEZIA

PIAZZA SAN MARCO, 130 30124, VENICE

TEL: +39 041 8475777

OPENING HOURS

FROM MONDAY TO SUNDAY
10:00/19:00

RIGHT TO WITHDRAWAL

1. The Customer, when acting in his/her capacity as a consumer (i.e. any natural person who is purchasing the Products for purposes which are outside his/her trade, business or profession as provided in Article 3 of Legislative Decree No. 206 of July 22, 2005, also referred to as the “Consumer Code”), (hereinafter the “Consumer-Customer”), has the right to withdraw from the Purchase Agreement, for any reason, without the need to state the reasons, and without incurring any penalty. The right of withdrawal may be exercised with respect to all or only a part of the Products purchased, and may be exercised by and no later than fourteen days of receipt of the Products by the Consumer-Customer (see Article 52 et seq. of the Consumer Code). The right of withdrawal shall be exercised by the Consumer-Customer, within the above mentioned term, by means of a notice of withdrawal to be sent to Roberto Coin to the address specified in Article 1 of these General Terms and Conditions by registered mail with acknowledgment of receipt. Such notice may also be sent, within the same term, by telegram or by e-mail to the addresses and the numbers specified in the above-mentioned Article 1. The notice of withdrawal must specify the intention of the Consumer-Customer to withdraw from the purchase, as well as the Purchase Order number and the Products with respect to which the Consumer-Customer intends to exercise his/her right to withdraw. Roberto Coin provides its Consumers-Customers with a specific Form to be used for notifying the withdrawal. Click here to download the Notice of Withdrawal form.

2. The Consumer-Customer that has exercised his/her right of withdrawal shall return the Products to Roberto Coin no later than fourteen days after he/she has given notice to Roberto Coin of his/her decision to withdraw from the Agreement. The only costs to be borne by the Consumer-Customer following the exercise of his/her right of withdrawal shall be the costs of return of the Products to Roberto Coin. Roberto Coin will refund the price paid to the Consumer-Customer, at the latest within fourteen days of receipt of the notice of withdrawal from the Consumer-Customer, prior verification of the proper exercise of the right to withdraw and acceptance of the Products returned in compliance with paragraph 3 below.

3. The Products for which the right to withdraw is exercised shall be returned by the Consumer-Customer to Roberto Coin in their original state, with their original packaging and with the documents provided. Roberto Coin shall not accept any Products without their original packaging or without the documents provided therein or in a different state than when originally delivered (by ways of example, Products that have been used, worn, damaged or dirtied). Roberto Coin will verify the compliance of the Products that have been returned with the above-mentioned requirements as soon as these Products are returned. The Products shall be shipped by the Consumer-Customer to the following address: Roberto Coin S.p.a., Viale Trieste 13, 36100 Vicenza - Italy. The costs of return of the Products shall be borne by the Consumer-Customer. The Products that will not be accepted shall be sent back by Roberto Coin to the sender and the related shipping costs shall be borne by the Consumer-Customer. Roberto Coin shall refund the price paid after having effectively checked the state of the returned Products.

LEGAL GUARANTEE OF CONFORMITY AND EXCHANGES IN SIZE

1) LEGAL GUARANTEE OF CONFORMITY

a) Legal Guarantee for “Consumers-Customers” (as defined in Article 3 of Legislative Decree No. 206 of 2005, also referred to as the Consumer Code)

Roberto Coin shall be held liable vis à vis Consumers-Customers (i.e.customers acting for purposes that are outside their trade, business or profession) for any lack of conformity of the Product purchased, provided that the defect existed at the time of delivery and became apparent within two years of delivery and that the Consumer-Customer was not aware of such defect at the time of execution of the Purchase Agreement (see Article 128 et seq. of Legislative Decree No. 206 of July 22, 2005, also referred to as the Consumer Code).

Consumers-Customers are required to report any defect to Roberto Coin within two (2) months of discovery, by sending the Notice of Lack of Conformity form (click here to download) via registered mail with acknowledgment of receipt to the address indicated in Article 1 of these General Terms and Conditions or by e-mail to returns@robertocoin.com. The postmark date on the registered letter or the date of receipt of the e-mail shall be construed as proof of the date of submission of the form. Roberto Coin reserves the right to request photographic evidence before authorising any returns due to a defect in the Product. The costs of return of the defective Products shall be borne by Roberto Coin, provided that such Products are returned to Roberto Coin via the same courier by which they were originally delivered.

After reporting a lack of conformity, the Consumer-Customer shall be entitled to request the repair or replacement of the defective Product, without prejudice to any other right provided for by the law in his/her favour. Should the Consumer-Customer choose to replace the Product, he/she may select the same Product or a different Product whose price is equal to or greater than the price of the defective Product. Should the Consumer-Customer select a Product with a higher price, he/she shall pay the difference.

The Products returned shall not present any signs of use and shall be placed, intact and complete with all the items contained in the original packaging, in the appropriate envelope provided by the courier at the time of collection of the package, with the Notice of Lack of Conformity form attached thereto – duly filled-out and accompanied by the purchase document. Roberto Coin shall not accept any returns that do not comply with the terms set forth herein. The costs of delivery to the Customer of repaired or replaced Products shall be exclusively borne by Roberto Coin.

b) Legal Guarantee for “Business Customers”

A Business Customer (i.e. anyone acting for business purposes) is entitled to benefit from the legal guarantee provided in Article 1490 et seq. of the Italian Civil Code. Such guarantee provides, among other things, that the Business Customer shall report to Roberto Coin, under penalty of forfeiture, any lack of conformity of the Product purchased within 8 (eight) days of discovery. The guarantee in favour of the Business Customer shall be valid for a maximum period of 12 (twelve) months from the delivery of the Product. Beyond such term, therefore, Roberto Coin shall not be held liable for any lack of conformity observed by the Business Customer. Defective Products shall be returned intact and complete with all the material and documentation originally provided. Defective Products shall be returned via the same courier by which they were originally delivered, failing which the related shipping costs shall be borne by the Business Customer.

2) EXCHANGES IN SIZE

A Product may be replaced with the same Product in a different size, upon the Customer’s request within two (2) months of its receipt, by sending the Size Exchange Request Form (click here to download) via registered mail with acknowledgment of receipt to the address indicated in Article 1 of these General Terms and Conditions or by e-mail at returns@robertocoin.com. The Product shall be returned to Roberto Coin via the same courier by which its was originally delivered. Furthermore, the Product shall be placed, intact and complete with all the items contained in the original packaging, in the appropriate envelope provided by the courier at the time of collection of the package, with the Size Exchange Request Form attached thereto – duly filled-out and accompanied by the purchase document.

Roberto Coin shall not accept any returns that do not comply with the terms set forth herein.

Should the Product requested be out of stock, the Customer shall receive a gift card to the value of the price of the Product returned.

PERSONAL DATA PROTECTION

Pursuant to Article 13 of Legislative Decree No. 196 of June 30, 2003 (also referred to as T.U. Privacy, consolidated act on privacy) laying down the provisions for the protection of persons and entities with reference to the processing of their personal data, Roberto Coin hereby informs the Customer that the personal data provided by the Customer for the online purchase of Products shall be processed in compliance with the above-mentioned regulations and mainly by electronic means. The processing shall include any operation or set of operations (such as, without limitation, collection, recording, organisation, storage, adaptation, disclosure, alteration, retrieval, selection, use, deletion or destruction), concerning the personal data provided by the Customer when filling-out and placing an online Purchase Order on the Products. In particular, the above-mentioned processing is performed: 1) to comply with legal obligations (such as accounting and tax-related requirements); 2) to manage and perform the Purchase Agreement, and 3) to comply with the obligations arising out of the Purchase Agreement, such as, by way of example, the provision of transport and after-sale services. The disclosure of personal data is optional, but necessary for the purpose of supplying the Products. Failure to disclose your personal information will be of obstacle to the execution and performance of the Purchase Agreement.
For the purposes of due performance of the activities under paragraphs 1), 2) and 3) personal Customer information will mainly be accessible to the employees of the IT and administration departments of Roberto Coin, as well as to the after-sale services personnel. Furthermore, the data may be made available to the Roberto Coin suppliers providing services related to the above-mentioned purposes, such as, in particular, companies providing IT services, including hosting services, or companies providing trade-related services to Roberto Coin (such as data entry, transport and delivery). These entities mainly operate as data processors for Roberto Coin. A list of these third parties is available at the offices of the Data Controller.

The data controller (hereinafter the “Data Controller”) is: Roberto Coin S.p.A., Viale Trieste 13, 36100 Vicenza – Italy, registered with the Companies Register of Vicenza, REA number VI-213190.

No processing of data other than the one required for the execution of the Purchase Agreement may be carried out without the express consent of the Customer. Pursuant to Article 7 of Legislative Decree No. 196 of 2003, the Customer shall have the right to be informed of the source of the personal data, of the purposes and methods of the processing, of the criteria applied to the processing – when carried out with the use of electronic devices –, of the identification data concerning the data controller, the data processors and the designated representative as per Article 5(2), of the persons or categories of persons to whom or which the personal data may be communicated and who or which may gain knowledge of said data in their capacity as designated representative(s) in the State’s territory, data processor(s) or person(s) in charge of the processing. Furthermore, the Customer has the right to obtain: the update, rectification or, when interested, the supplement of the data; the deletion, anonymization or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which they were collected or subsequently processed; and a statement that the above-mentioned operations have been notified, also with reference to their content, to the persons to whom or which the data were disclosed or disseminated, unless this requirement proves impossible or requires manifestly disproportionate efforts compared to the right protected. Finally, the Customer shall have the right to object, in whole or in part, for legitimate reasons, to the processing of its personal data, even though such data may be relevant to the purpose of the data collection, and to object to the processing of its personal data, when it is carried out for the purpose of sending advertising or direct selling material or for performing market surveys or commercial communications. For the purposes of exercising the rights provided in Article 7 of Legislative Decree No. 196 of 2003, the Customer may address its written request by registered mail with acknowledgment of receipt or e-mail, to the Data Controller, at the addresses listed in Article 1.

Upon the Customer’s consent ‒ which shall be free and voluntary ‒ Roberto Coin may process the Customer’s data also for promotional and marketing purposes, such as mailing promotional material relating to Roberto Coin products, for conducting market research and analysis, or for carrying out opinion surveys. The Customer shall have the opportunity to object at any time to the processing of its personal data for the purpose of mailing commercial information and promotional material.

Any promotional communications sent by e-mail shall include a specific section specifying the methods by which to object to the personal data processing and to avoid receiving any further commercial information and promotional material.

INTELLECTUAL PROPERTY

Roberto Coin is and shall be the sole owner of the Roberto Coin trademark, and of any other image and illustration displayed on the Website. Any reproduction or use of such content is therefore strictly forbidden without the prior written approval of Roberto Coin.

LIMITATIONS OF LIABILITY

The images, photographs and other representations displayed on the Website are for illustration purposes only. Roberto Coin constantly adopts measures aimed at ensuring that the photographs displayed on the Website are faithful reproductions of the original Products, and uses every possible technological solution to minimize inaccuracies. Notwithstanding, some variations in viewing the images are always possible and may be attributable to different reasons, such as technical issues or the characteristics of the colour display resolution of the computer used by each individual Customer. Accordingly, Roberto Coin shall not be held liable for any inadequacy of the graphic representations of the Products displayed on the Website arising from such technical limitations.

Furthermore, Roberto Coin shall not be held liable for non-performance of the Agreement in the case of: a) unavailability of the Product ordered; b) a force majeure event that prevents the Product from being delivered such as, without limitation, extreme weather conditions, strikes, fire, war, etc.

GOVERNING LAW AND JURISDICTION

These General Terms and Conditions of sale, the Purchase Orders and the Purchase Agreements shall be governed by the laws of Italy and, in particular (where applicable), by Legislative Decree No. 206 of September 6, 2005 (the Italian Consumer Code).

Any dispute arising in connection with a Purchase Order or a Purchase Agreement shall be subject to the exclusive jurisdiction of the Court of the Consumer-Customer’s place of residence or domicile, if located within the State. On the other hand, for any dispute arising with Business Customers, the general rules on jurisdiction set forth in the Italian Civil Code shall apply.

Consumer-Customers may also choose to promote an out-of-court settlement of the disputes pertaining to a Purchase Order or Purchase Agreement by implementing the procedures set forth in part V, title II-bis of the Consumer Code (see Article 66, paragraph 5 of Legislative Decree No. 206 of 2005).

ACCESS TO THE AGREEMENT AND THESE GENERAL CONDITIONS

A copy of these General Terms and Conditions, pursuant to Article 12.3 of Italian Legislative Decree No. 70 dated 9 April 2003, can be downloaded and saved on the Computer of the Purchaser here:
download General Terms and Conditionds.
A copy of the orders forwarded by the Purchaser and disciplined by these general agreement conditions is kept in electronic form in the database of the servers managed by Roberto Coin -Online Boutique, located in Bologna, Italy. Upon the request of the Purchaser, the documents can be provided in electronic format by means of sending them to the e-mail address indicated by the Purchaser without additional costs, or in paper-based copy form subject to payment of the costs for reproduction and sending of the same. From the moment of acceptance of the order, the computerised system generates a confirmation of the order and of the general conditions of the agreement which is sent to the e-mail address indicated by the Purchaser.

AMENDMENTS TO THE GENERAL CONDITIONS

Roberto Coin reserves the right to amend these General Terms and Conditions, without prior notice, for the purpose of complying with new laws and regulations or for other reasons. The new General Terms and Conditions shall be effective as of their publication on the Website and shall apply to the Purchase Orders placed after such date.

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