We at Roberto Coin highly value our Customers’ privacy and use our best efforts to ensure that their personal data are processed in compliance with fundamental rights and freedoms and with the individual’s dignity, with particular reference to privacy, personal identity and the right to personal data protection.

In this respect Roberto Coin has adopted and implemented a Privacy Policy for everything that concerns the methods used for the management of operations involving the processing of our Customers’ personal data, in accordance with Legislative Decree No. 196 of June 30, 2003 (hereinafter the “Personal Data Protection Code”).

This Privacy Policy describes the methods and reasons according to which Roberto Coin collects, stores and uses personal information on Customers and the choices available to each Customer with reference to the methods by which such information is collected and used.

This Privacy Policy applies any time a Customer visits our Website, browses our web pages or uses our services and therefore not only in case of purchase of Products.

This Privacy Policy is part and parcel of the Website and the services offered to Customers by Roberto Coin. Accordingly, any access to the Website and its use, as well as the purchase of Products through the Website imply that this Privacy Policy has been read, understood and accepted by the Customer. If a Customer does not agree with this Privacy Policy we invite such Customer not to use the Website.

We also recommend that Customers regularly check this section of the Website with great attention to ensure that they are aware of any updates or changes made to our Privacy Policy.

Data Controller

The Data Controller for the processing of the Customers’ personal data collected through the Website is Roberto Coin S.p.A., with registered office in in Viale Trieste 13, 36100, Vicenza, registered with the Companies Register of Vicenza, registered number 02193150246, REA number VI-213190, with a fully paid-in share capital of Euro 1,500,000.00 (hereinafter “Roberto Coin”). 

The Data We Collect Online

The communication of personal data to Roberto Coin, according to the different methods with which they are collected on the Website, could be essential to achieve the purposes pursued (notices, requests for information, purchase of Products from the online catalogue). The mandatory or optional nature of the supply of data is specified from time to time – with reference to the information requested – in the forms used for the collection of data, and the mandatory information shall be marked with an asterisk (*). If a Customer refuses to communicate the data indicated as mandatory, it will be impossible to achieve the main purpose for which the specific data is being collected: such refusal could, for instance, prevent the purchase of the selected Product from being completed or other services available on the Website from being provided (such as assistance, contacts with Customer Service, the sending of e-mails, the use of specific functions of the Website, etc.). Communicating additional data, other than the ones marked as mandatory, is, on the other hand, optional, and a refusal to provide such information shall not have any consequences on the achievement of the main purpose served by the data collection (for example, the use of the Website or the purchase of a Product on sale). On each subsequent visit to the Website, a registered Customer will be able to access its Purchase Orders or personal information by following a specific link on the Website’s homepage (section “Log in”), after having entered its e-mail address and password. 

Information Automatically Collected

Roberto Coin uses a technology commonly known as "cookies" to make its Website more user-friendly. Cookies are small text files sent from the Website to a user’s device (usually to the browser), where they are stored before being sent back to the Website at every subsequent visit. Cookies help us gather information about how Customers use the Website, thereby allowing us to enhance their browsing experience. Roberto Coin uses different types of cookies. For further information on all the cookies used and on how to accept their installation, please see our dedicated “Cookie Policy” section.

How We Use Customer Information

The data provided by Customers to Roberto Coin shall be processed for specific, explicit and legitimate reasons only. The information shall be mainly processed through IT systems or electronic devices and shall be performed for the purposes indicated below:

a) Registering with the Website

b) Managing Purchase Orders

c) Managing requests for information

d) Sending information and promotional communications, advertising material, etc.

In respect of the aforementioned purposes, the processing of personal data shall take place through computer and electronic systems in a way that is strictly related to the purposes indicated and, in any case, so as to ensure the security and privacy of the data.

Data may also be processed on behalf of Roberto Coin – with the same methods and criteria mentioned above – by third parties who provide data processing services or carry out activities that are necessary or incidental to the performance of the services and operations requested. Such third parties shall be designated, from time to time, as the Data Processors on behalf of Roberto Coin.

In a few cases, as set forth in the Personal Data Protection Code, personal data shall be processed only when the relevant Customer expressly agrees to it, as for example for the setting-up of a user profile based on the preferences and purchases made, in order to enable Roberto Coin to subsequently send each Customer information that is tailored to its interests.

The law has, however, provided for a number of cases in which the processing of personal data does not require consent: for example, we wish to inform our Customers that Roberto Coin may process their personal information without their prior consent when this is necessary in order to comply with law provisions or to fulfil contractual obligations (for instance, in the event of purchase of Products or request for specific services through the Website).

Furthermore, pursuant to Article 130 (4) of the Personal Data Protection Code (which authorises the processing of personal information for the purpose of sending e-mail advertisements of products and services similar to the ones previously purchased, unless consent for this use is expressly denied by the user), Roberto Coin may use the personal data made available by Customers upon a previous purchase or visit to the Website for the purpose of sending advertisements of products and services, unless the Customer expressly denies its consent in this regard.

Personal Customer information shall not be shared with third parties without the Customer’s express consent, unless such disclosure is required by law or in order to satisfy a specific request made by the Customer or to complete an online purchase; all cases in which the interested party’s consent is not required. In these cases, the Customer’s information may be made available to third parties, which shall process them autonomously and solely for the same purposes (for instance, to respond to a request made by a law enforcement agency or judicial authority or any other authority having jurisdiction, or also for the purpose of fulfilling the obligations arising out of the agreement executed, such as the need to share the personal data in order to allow the payment of the products purchased).

Data Processors and Persons in Charge of the Processing

Pursuant to Article 29 of the Personal Data Protection Code Roberto Coin may designate the following Data Processors:

- carriers and transport companies processing the data needed to arrange and carry out the shipment, delivery, and return of the Products purchased on the Website;

- experts processing the data needed to manage and operate the applications and web servers; to carry out, manage and monitor the Purchase Orders related to the Products sold on the Website; to update and improve the operations of the Website, and to provide other services required for the management of the Website;

- experts processing the data needed to provide call center and customer care services to our Customers and Website users;

- providers of warranty services on the Products  purchased on the Website.

Our Customers’ personal data may also be accessed by all the employees of Roberto Coin involved in the activities of sale, delivery management, returns, complaints, and warranty services carried out as a result of the use of the Website, as well as by the employees of the IT and administration departments.

We kindly invite our Customers and Website users to read this section regularly in order to be updated on any changes made to the list of the above-mentioned Data Processors.

Rectification / Deletion of our Customers’ and Website Users’ Personal Data

Should your personal data (such as telephone number, address, etc.) change, or should you no longer intend to use the Website or our services, you may update, rectify, delete or deactivate your personal data. Registered users may make changes to their data upon access to the “Personal Area” of the Website. 

Security of the Personal Data Provided

Roberto Coin shall take suitable security measures aimed at preventing the unauthorised disclosure, alteration, destruction or loss, whether accidental or otherwise, of any personal data in its possession, as well as processing operations that are unlawful or non-compliant with the purposes for which the data were collected, in accordance with the Personal Data Protection Code provisions (please see Article 33 et seq. and “Annex B – Technical Specifications Concerning Minimum Security Measures”). However, Roberto Coin does not make any warranties to its Customers as to the fact that the security measures taken to protect the Website and the transmission of the data contained therein will prevent any risks connected to the unauthorised access to personal data through the Customers’ devices: therefore, we recommend our Customers to make sure that their computers are equipped with suitable software capable of securing the transmission and reception of data over the Internet (such as an antivirus software) and that the Internet providers used by our Customers has adopted suitable security measures to secure the data transmission networks (such as, for example, firewalls and antispam filtering).    

Your Rights

You shall have the right to obtain confirmation at any time by Roberto Coin as to which of your personal data have been collected and processed through the Website and to obtain communication of such data in an intelligible form.

Furthermore, you shall have the right to be informed by Roberto Coin of the source of the personal data, of the purposes and methods of the processing. You shall have the right to obtain the identification data of the persons processing your personal data and the names of the Data Processors as well as the names of the persons or categories of persons to whom or which your personal data may be communicated.

Furthermore, you may exercise at any time the rights provided in Article 7 of the Personal Data Protection Code, among which the right to obtain:  

- copy of your personal data that have been processed, as well as the update, rectification and supplement of such data;

- deletion, anonymisation or blocking of data that have been processed unlawfully, including data whose retention is unnecessary for the purposes for which they have been collected or subsequently processed;

as well as the right to object, in whole or in part:

- for legitimate reasons, to the processing of your personal data, even though they may be relevant to the purpose of the collection;

- to the processing of personal data, when it is carried out for the purpose of sending advertising or promotional material or for carrying out market surveys.


If you wish to obtain information as to how your personal data are processed by Roberto Coin or to obtain the updated list of the Data Processors processing your personal data or if you intend to exercise any of your rights pursuant to Article 7 of the Personal Data Protection Code, as listed in the above-mentioned paragraph, we kindly invite you to write us an e-mail to [email protected] or to contact our Customer Service at +39 0444 202 250