Each time a customer purchases a Roberto Coin jewel online, it’s as if it were purchased in person in one of our single brand shops throughout the world. All of the products present in our online store are displayed in our official showroom at the Vicenza Headquarters, the creative heart of the brand. Every time an order arrives, one of our e-store managers opens the display window in the showroom, gets out the ordered jewel and takes it to the quality control department. There, a dedicated team checks all of the characteristics of the design and of the final polishing in order to guarantee that when the Roberto Coin jewel you’ve ordered gets to you, it’s accompanied by the quality and perfection that have always been distinguishing features of the brand.
All Roberto Coin jewels are created and produced to satisfy the expectations of those who buy them and wear them. Nonetheless, should you wish to exchange your jewel, we will be at your complete disposal. In fact, our e-commerce service will aid you in choosing another jewel should you decide to substitute it. Shipping costs, both for the return of the purchased jewel and the subsequent delivery of the substitute jewel are covered by Roberto Coin.
Roberto Coin is committed to providing the best service to all of his customers, both at his brand shops and at his online store. For that reason, in addition to ensuring each client the most precious of gifts, he has also created and selected everything necessary to preserve the jewel and wrap it in an exclusive gift box. All that’s left for you to do is find the right words for the card, everything else has been taken care of by Roberto Coin!